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Delivery and Returns Policy

Deliveries

Orders can be collected from our address in Hambridge, Somerset or posted to you with the indicated delivery charge.  At present we only deliver to addresses within the UK. The Hambridge Artist keeps a selection of stock in house for fast delivery within 2-3 working days. For bespoke prints or commissions, We use a variety of delivery partners in order to keep our delivery options flexible. 

The Hambridge Artist is proud to be a small family business, working around the usual family commitments and with that in mind, we will do our best to answer any queries and accommodate requests, as soon as we are able. Please do bear with us if we do not get back to you immediately.

Returns

Should you wish to return an item please get in touch as we pride ourselves on our customer service. Your order can be returned for a refund for the total cost of your item/s within 14 days from receipt of your delivery as per The Consumer Protection (Distance Selling) Regulations 2000. We are unable to refund or reimburse any postage and packaging costs incurred for sending the item back to us, should you change your mind on a product.

Items must be returned in an as-new condition, unused, undamaged and in their original packaging.  If you return an item which is not in an as new condition your refund may be declined or you may be offered a partial refund to account for the resale condition. We recommend you use a tracked service as the goods remain your responsibility until they are in our possession.

Damaged/not to specification items

If your order arrives damaged or incorrect, please notify The Hambridge Artist within 7 days of receipt of delivery.  A replacement shall be sent; alternatively, you may request a full refund. We may request you to return the item(s) and will either provide a freepost returns label or reimburse you of the postage cost. We recommend you use a tracked service as the goods remain your responsibility until they are in our possession.

 

Cancellation

You may cancel an item order, before it is dispatched, for a full refund.

 

Orders lost in carriage

We will replace free of charge or refund in full an item which is deemed to be lost in the post. We reserve the right to wait up to 10 working days from the date of dispatch before taking further action regarding an undelivered item, or in line with our postal carrier’s lost package reporting process. Due to COVID-19 delays we may need to wait longer.

 

Refund method

If a refund is due to you for any reason, The Hambridge Artist shall refund the payment card originally used. 

 

Return Process

To initiate a return or refund please begin by emailing hanah_rose@icloud.com including within your email your name, order ID, email address and postal address used on your order, and the item details you wish to return with as much detail as possible for the reason.  These will aide our dealing with your request promptly.

 

Please allow up to 14 days for refund processing.