I chat to customers often through the website and I thought it was about time I reviewed all the queries I have had recently and create an FAQ post. I've put together a top ten of most frequently asked questions by customers. You can always reach me via the chat box on the website or email: email@example.com
'' Where is the best place to buy a frame for my new print?''
I have tried a variety of frames, the best ones I have discovered are as follows:
For 61 x 91 cm art prints, I recommend the following styles (all frames are fitted with styrex / acrylic fronts for safety purposes).
XL Skatteby Frame by IKEA to fit 61 x 91 cm print - if out of stock, they are really good at emailing / texting you when you can buy again.
GB Frames: Narrow black / White MDF Frames
For 40 x 50 cm or 50 x 70 cm frames, theres much more choice on the market. As well as the above retailers. In a hurry? Run an Amazon search because as a Prime member you of course benefit from speedy free delivery.
''Can you remove 'The Hambridge Artist' text?''
Yes I can, I am occasionally asked to remove text - sometimes the brand and occasionally all text. I can email a proof on request just to check you are happy with what I arrange to have printed for you. I use a printer in Somerset so if anything requires printing or design, you'll need to allow an extra few days for your order to arrive.
''Will my new outdoor art print be ok in the rain / snow etc?''
It won't necessarily last forever, but it will last many years if you are mindful about where you hang it (eg: not in permanent direct sunlight). Overall the answer here is Yes. The outdoor art is designed to be waterproof and fade-resistant. There is every possibility that in salty air (eg close to the beach) that the weathering process will begin sooner. To read more about the Outdoor Art take a look a look at This blog post
''How do I order prints in different sizes than those available to suit a frame I already have?''
If you want to order anything under 40 x 50 cm, unframed you can add the request to resize within the notes. The same applies to anything greater than 40 x 50 cm, but smaller than 50 x 70 cm - order the 50 x 70 cm print, add it into the notes etc etc.
If you want to order a print that is larger than 61 x 91 cm - there will be a cost implication and make sure you email first to check we can print to the size you need it to be - delivery can be an issue too for oversized prints so just get in touch to find out more.
''How long will it take for my art print to arrive?''
Occasionally we manage to get stock out same-day. I do stress this doesn't happen every time! But overall, it's 5 days to process, frame and package before despatch. We use Parcelforce for all deliveries and we pay half the postage cost with you - sometimes more depending on what you order. But your delivery charge remains the same. We will let you know once we have set up your despatch with parcelforce via email so that you can track its progress.
''Do you do commissions?''
No. I am no longer able to commit to commissions unfortunately.
''I want all my prints with the same coloured background. Is this possible?''
Yes. Just add it in to the notes or get in touch with me if you want one of my regular background tones on all prints for consistency if hanging, say, three together..
''Do you just do deckchair slings?''
No, because not all deckchairs are the same size.
''Can you send me something as a 24 hour delivery, or send something direct as a gift?''
Double-check before ordering. I don't carry every print in the drawers in every size - if I have it here I will absolutely get it out to you on a 24 hour courier and we can chat about that using the chat box.
''If I want different coloured backgrounds, do I pay extra?''